Terms of Engagement


Terms of Agreement


This Contract of Engagement (referred to as “the Agreement”) details the terms and conditions of engagement between Lynette Delane trading as Kits and Bits Pty Ltd ABN 89 605 185 617 (referred to as “Contractor, we, or us”) and the Client or you, and collectively referred to as “the Parties”.


The Contractor (Kits and Bits Pty Ltd) designs fully branded Microsoft templates in Word, PowerPoint and Excel for the creation of professional, consistently branded files, helps document business processes for effective employee training and outsourcing and delivers virtual or in-person training with Microsoft and small business technology to improve productivity.

If you engage Kits and Bits to provide one or more of these services to your business or organisation, You agree that Kits and Bits have the necessary qualifications, experience and abilities to provide services described in this Agreement.

Both Parties agree that the following terms and conditions will apply to the services to be performed by Kits and Bits, and your obligations under this Agreement.

For projects over $300, a client agreement will be issued to you once a project scope has been established.
While it is expected that this Agreement will be signed and returned by you, you are deemed to have read and accepted the Terms and Conditions contained in this Agreement upon receipt by you via email AND by continuing to accept and engage the services of Kits and Bits.

Terms and Conditions


Services to be Delivered

  1. You agree to engage the Kits and Bits to provide services (the “Services”) consisting of business systems training, resource creation, or process documentation as described in Schedule 1 Scope of Work.
  2. The Services will also include any other tasks which both Parties may agree on.
  3. The Services will be delivered in person or using a program that we agree on, such as email, Zoom or Skype.

Commencement of Work

  1. Kits and Bits will only start work on the Services after receiving payment (or confirmation of payment) and all required materials requested from you.
  2. Once payment is received, Kits and Bits will issue a Project Start Date which will inform Schedule 4 Timeline Overview.
    Client Materials and Deadlines
  3. You agree that you will provide all requested materials, including a Subject Matter Expert if required, in the time-frame agreed upon in Schedule 1 Scope of Work and Schedule 4 Timeline Overview.
  4. If the materials are not delivered in that time-frame, Kits and Bits reserves the right to extend the Service delivery date(s).
  5. If you cannot deliver materials as outlined in Schedule 3 Required from the Client, that Kits and Bits requires to complete the Services, where possible, Kits and Bits will create or procure the missing materials (e.g. icons, transparent logo files).
  6. This is a chargeable service you will be requested to approve in Schedule 3 Required from the Client.
    Artwork, images and copy supplied by you, will remain the client’s responsibility and will be deemed as supplied to Kits and Bits with relevant authority for use. Kits and Bits will accept no responsibility for copyright issues regarding supplied artwork, images and copy. The client is responsible for supplying content free from infringement for all trademarks, service marks, and copyright.
  7. During the course of providing services you will be required from time to time to meet deadlines agreed upon in Schedule 4 Timeline Overview for further provision of materials, approvals of drafts and/or ongoing payment of fees.
  8. The progress of your work delivery of services to you will be determined by your prompt delivery and action to requests by Kits and Bits.
  9. You understand and accept that delivery of service to you may be delayed in the event you do not respond promptly to requests for approval, materials or ongoing payments by Kits and Bits. You understand your instructions are scheduled in with other client work which may take precedence in the event you do not respond promptly.
  10. Kits and Bits therefore reserves the right to reschedule delivery of your service to enable the Kits and Bits to manage all client projects efficiently and fairly.

Changes to Scope

  1. You agree that any Services requested from you that is outside the Scope of Work outlined in this Agreement and that requires significant additional consultation or advice, will require a further Advice Session billed at an hourly rate. This requirement will be discussed with you at the time of the request for further assistance an agreed appointment time arranged to discuss and cost your requirements.

Limitations: Mac and Graphics

  1. Kits and Bits templates and tools are tested and designed for full Microsoft Office on a Windows operating system.
  2. You understand that templates or Microsoft Office files designed by Kits and Bits, when used in Office for Mac or on non-Microsoft applications may not yield the best results and user experience. Further support to “convert” these tools will require a further consultation billed at an hourly rate.
  3. You understand that tech tips and shortcuts provided by Kits and Bits are designed for Microsoft Office and Windows operating systems and that iOS operating systems are not supported as standard.
  4. You understand that Kits and Bits is not a graphic designer and if the correct image files cannot be supplied per 3.1.3.iii, then the quality of the finished product may be reduced, the Client shall not hold Kits and Bits liable and the correcting such of errors will be billed at an hourly rate.

Fees and Payment

  1. You agree that payment for services provided under this Agreement will be as described in Schedule 2 Invoicing and Payment Terms.
  2. If the Services are to be delivered on a one-off basis and the estimated value is less than $1000.00, you agree to pay 100% of fees invoiced before the Kits and Bits commence work on the Services.
  3. If the Services are to be delivered on a one-off basis and the estimated value is greater than $1000.00, you agree to pay 50% of estimated hours before the Kits and Bits commence work on the Services. An update will be provided to you two-thirds of the way through the estimated hours with any additional hours required to complete the work for you to approve. You will then pay the balance on completion of the work.
  4. If the Services are to be delivered on an ongoing basis as part of a larger project, you agree to pay a deposit and then to pay each invoice that recurs weekly, or as agreed to by us (you and Kits and Bits).
  5. Kits and Bits reserves the right to cease work until all outstanding invoices are paid.

Urgent Requests

  1. Kits and Bits reserves the right to charge an additional 20% fee for urgent production and delivery of services. This will be discussed with you at the time of the request.

Reimbursement of Expenses

  1. You agree that Kits and Bits will be reimbursed on a monthly basis for reasonable and necessary expenses incurred by us in connection with providing the Services under this Agreement.
  2. Examples of expenses: professional font files, stock images, icons.
  3. All expenses will be pre-approved by you.


  1. The term of this Agreement (the “Term”) will begin on the date of this Agreement and will remain in full force and effect until the completion of the Services, subject to earlier termination as provided in this Agreement.
  2. The Term of this Agreement may be extended with the written consent of both Parties.


  1. In the event that either you or Kits and Bits wishes to terminate this Agreement prior to the completion of the Services, that terminating Party will be required to provide 7 days written notice to the other Party.
  2. This Agreement may be terminated immediately upon the occurrence of any one of the following events:
  3. Upon the cessation of business of either Party to this Agreement.
  4. You or the Kits and Bits commits any material breach of the Agreement
  5. You or the Kits and Bits fails to comply with any relevant statutory or regulatory requirement.


  1. The Parties agree to do everything necessary to ensure that the terms of this Agreement take effect.


  1. Confidential information refers to any data or information relating to you, whether business or personal, which would reasonably be considered to be private or proprietary to you and that is not generally known, and where the release of that Confidential Information could reasonably be expected to cause harm to you.
  2. Kits and Bits agrees that we will not disclose, divulge, reveal, report or use, for any purpose, any Confidential Information we have has obtained, except as authorized by you or as required by law.
  3. The obligations of confidentiality will apply during the term of this Agreement and will survive indefinitely upon termination of this Agreement.
  4. Neither Party to this Agreement may provide to a third party any data belonging to the other party without permission in writing from the other party. The data of each party shall remain in the possession of that party unless required for the undertaking of business on your behalf and with your consent.
  5. Unless the one party otherwise agrees, all information about, or in any way relating to, that party, its business, transactions, affairs, techniques or processes, or its clients, which the other party obtains or learns during the currency of this agreement is confidential.
  6. The Parties acknowledge that confidential information is solely and exclusively the property of the Client and vice versa.
  7. Except as authorised or required by this Agreement, Kits and Bits shall not use or disclose, to any person or persons or Company any confidential information which it obtains or learns in the performance of the Services to you, and vice versa.
  8. The restrictions contained under this clause shall continue to apply indefinitely after the termination of this Agreement but shall cease to apply to information which is in the public domain.

Ownership of Intellectual Property

  1. The Intellectual Property of each party prior to entering into this agreement shall remain the property of that party including any improvements.
  2. Kits and Bits will retain ownership of all intellectual property including but not limited to documents, digital files, artworks, other intellectual property and copies thereof created by Kits and Bits under this Agreement; however, the Kits and Bits grants the Client non-exclusive and limited use of all such intellectual property created by Kits and Bits under this agreement.
  3. “Limited use” for the purpose of this Agreement means your use of all intellectual property created by Kits and Bits is limited to your business purposes and activities solely and cannot be given or sold to any third party without consent.
  4. Kits and Bits agrees that all intellectual property created for you under this agreement will be restricted to usage that represents the public image and interests of your business brand and business services in a positive manner at all times.

Events and Workshops

  1. Workshop places are limited and will be booked on a first come first served basis. A person is not registered for this workshop until the completed registration is received and workshop payment has been processed.
  2. All payments to Kits and Bits are to be processed via our online payment gateway unless otherwise stated. We do offer bank transfer.
  3. A tax receipt and confirmation of your registration will be issued via email to your nominated email address within seven days of receipt of payment.
  4. The applicant is responsible for supplying clear and correct information; any changes or additional contact by Kits and Bits may incur an administration fee.
  5. You agree to contact Kits and Bits if you have not received notice or a receipt within seven days of payment. Requests for copies of tax invoices/receipts after this 7-day period will incur an administration fee of $90 ex GST.

Catering & Refreshments

  1. In the event that Kits and Bits provides refreshments, they will include a selection of vegetarian, dairy free and gluten free food. Kits and Bits is happy to cater for any other special diet requirements with a minimum of 48 hours notice.

Rescheduling, Refunds and Cancellations

  1. If you are unhappy with the Services provided for any reason whatsoever, you agree to provide Kits and Bits with an opportunity to attempt to fix the problem. If we cannot fix the problem or issue, up to 50% of the fees will be refunded to you if you have not yet received the source files (PowerPoint, Word, Excel files).
  2. All cancellations must be made in writing.
  3. At least 12 hours’ notice must be given for rescheduling to be accepted. If rescheduling more than once, at least 24 hours’ notice must be given.

Training or support

  1. 100% of the fee will be refunded if the training is cancelled by Kits and Bits, 100% of the fee will be refunded if the training is cancelled by you prior to one week before it is due to occur;
  2. 80% will be refunded if the training is cancelled by you between seven business days and 2 business days before it is due to occur; and,
  3. 50% will be refunded if the training is cancelled by you within 48 hours of when the training is due to occur.

Events and Workshops

  1. Event cancellations received 14 business days or more prior to the workshop date incur a 10% charge per registration to cover administration costs.
  2. Cancellations received less than 14 business days, but more than five business days prior to the workshop, incur a 50% charge per registration to cover administration, catering and facility costs.
  3. Cancellations received five business days or less before a workshop are non-refundable or if payment is yet to be made, the full cost of the course is payable. By this time all costs have been committed on behalf of attendees including administration, production of workshop materials, catering, venue hire, travel cost and accommodation.
  4. Attendees can be substituted at any time at no cost.
  5. Registered persons who do not attend will incur the full fee.
    In the event that Kits and Bits postpones or cancels a workshop, registered attendees will be notified via email (and if possible by telephone) and receive a full refund of their course fees or credit towards future events/ services if they prefer.

Template and File Creation | Business Process Documentation

  1. If Kits and Bits has not yet commenced work; 80% of the fee will be refunded (20% is retained for an initial consultation, time and advice.
  2. If work has commenced on your project or templates, a refund is not guaranteed and will be determined by the amount of work (hours and effort) applied up to the time of cancellation.

Return of Property

  1. Upon the expiry or termination of this Agreement, Kits and Bits will return to you any physical property, confidential documentation, records, or information which is your property.

Freedom to Contract and Conflict of Interest

  1. Kits and Bits is free to enter into contracts with third parties for the provision of services by Kits and Bits to you, while this Agreement is in force, subject to us (Kits and Bits) not being placed in a conflict of interest, or in a possible conflict of interest, as between the obligations to you under this Agreement and our obligations to the third party.

Capacity/ Independent Contractor

  1. In providing the Services under this Agreement it is expressly agreed that Kits and Bits is acting as an independent contractor and not as an employee.
  2. The Parties (Kits and Bits and you) acknowledge that this Agreement does not create a partnership or joint venture between them, and is exclusively a contract for service.
  3. Except to the extent paid in settlement from any applicable insurance policies, and to the extent permitted by applicable law, each Party agrees to indemnify and hold harmless the other Party, and its respective directors, stockholders, affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount whatsoever, which result from or arise out of any act or omission of the indemnifying party, its respective directors, stockholders, affiliates, officers, agents, employees, and permitted successors and assigns that occurs in connection with this Agreement.
  4. This indemnification will survive the termination of this Agreement.
  5. The Contractor and Client shall each take out and maintain adequate insurance to cover its obligations under this Agreement.

Dispute Resolution

  1. In the event a dispute arises out of or in connection with this Agreement, the Parties will attempt to resolve the dispute through friendly consultation.
  2. If the dispute is not resolved within a reasonable period then any or all outstanding issues may be submitted to mediation in accordance with any statutory rules of mediation.
  3. If mediation is unavailable or is not successful in resolving the entire dispute, any outstanding issues will be submitted to final and binding arbitration in accordance with the laws of the State of Western Australia.
  4. The arbitrator’s award will be final, and judgment may be entered upon it by any court having jurisdiction within the court of the State of Western Australia.


  1. Kits and Bits may not assign its rights and obligations under this Agreement to any other party, without your consent.
    The terms of the Agreement may not be varied, otherwise than in writing signed by you and Kits and Bits.
  2. Kits and Bits shall observe all applicable industrial laws and awards in each sphere of its activities in connection with the Services and carry out the Services under this Agreement in accordance with the highest professional standards.
  3. If any provision of this Agreement is held to be invalid under the law, the validity of the whole shall not be affected. The remaining provisions will remain in full force and effect.

The Parties agree that the terms set forth in the above Contract of Engagement (the “Agreement”) form a binding agreement between the Contractor and the Client.

All clients are deemed to have read and accepted the above Terms and Conditions by continuing to accept and engage the services of Kits and Bits.


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