Welcome to the Business Bits and Bobs video series!

In this 4 part video interview, Nicolette Smith of The End of Life Care and Lynette Delane of Kits and Bits discuss the digital afterlife for you and your business.

Key takeaways from part 4:

1. Even after death your subscriptions still get charged to your bank account.
2. Remember, this is your family or friends closing all the accounts for you in a time of grief – make it as simple as possible for them.
3. Consider a system for keeping track of your passwords, like Keeper or Last Pass.

My Guest

Nicolette works as an End of Life Doula providing information, guidance and support to those who are at the end of their life. She provides compassionate care at every step of the journey, allowing those involved to feel supported, nurtured and safe.

Nicolette’s interest in the End of Life care evolved from her own personal experiences of loss and provided her with a compassionate and respectful approach to life; a personal and intimate understanding of the grieving process and the types of emotional care needed.

Transcription for: Your Digital Afterlife with Nicolette Smith of The End of Life Care [Part 4/4]

Lynette:Yeah, don't just assume that because you're dead that you're not going to keep getting charged for stuff.
Nicolette:No, it'll just keep coming out of the bank account while it's still active.
Nicolette:So you're saying even when the bank account is stopped then they send an invoice?
Nicolette:Wow. I'm learning more all the time. Every seminar somebody will bring something else where they've heard a story or they've had an account. Even for me, I can't keep up with it.
Lynette:Oh, it's incredible. The rate of change, yeah.
Nicolette:Yeah. And the issues that that brings up for us.
Lynette:Absolutely. Oh well, I think we've given people a lot of things to think about.
Nicolette:Well, I think firstly write down your passport, you know, make sure someone disconnects your phone and all your devices, yeah. And start doing a bit of an inventory of what you do have.
Lynette:When you're alive, yeah.
Nicolette:Yeah, and subscriptions.
Lynette:If you are into an online one, I highly recommend Keeper, that's my favorite. I've heard good things about Last Pass. I think Last Pass is harder to access if you lose your master password, where Keeper will email them and they will, if you prove yourself, they will reset it for you. But yeah, one of those are good and they will, if you set them up properly, you can actually have them generate a really strong password, but put your log in details in and then you can actually log into the website from there, so that you don't have to copy and paste them and remember them and put them elsewhere. So that's, you know, if you set them up properly you can do that as well.
Nicolette:Ok. I've not tried, like I said, I'm still in the old school, write it down in a book.
Lynette:I think there's a video coming on that.
Nicolette:Great, I'll watch that one. But yeah, look, if you're in Perth and want to come to my seminar, I'll be running those during the year, and I'm looking to bring it online as well.
Lynette:Wonderful, that will be good. Make it reach a much wider audience.
Nicolette:Yeah, so we can discuss it in an online format.
Lynette:Yay. Well, thank you so much for your time, Nicolette. I hope we've given everybody a few bits and bobs to think about in planning their business and their time and their personal life as well, because we have just as many digital assets in our personal lives. Because you know, one of my big things is that the end of life, no one wishes I'd spent more time at work. You want them to think about all these things so that there's less stress for everybody involved.
Nicolette:Yeah, and that's it. It's not you dealing with it, it's your family who are already stressed and in a state of grief, so you've got to consider that they're the ones that will be dealing with that and it does add a huge stress and burden on the people.
Lynette:It will also clean up your own processes and your own thinking if you get rid of half of that stuff and tidy it all up.
Nicolette:Yeah, for sure.
Lynette:Thanks, Nicolette.
Nicolette:Okay, thanks. Bye.
Lynette:See you.

End of Transcription N.B. This transcription has been edited for better readability, however, the general structure is the same as the video.

Bits and Bobs an interview series for new business owners looking to avoid the pitfalls that we who have gone before have either already fallen into it and climbed out of or managed to skip over all together.
Subscribe to watch other episodes where I along with other business owners dive into some less talked about and sometimes tough subjects highlighting some of those – “I wish I had known” topics so that you can get your business going faster and easier.


Lynette embodies an intrinsic ability to save business owners money by delivering back the all-elusive “spare” time so they can use it to do what they love. She puts these principles into practice in her own business – Kits and Bits. Lynette is an avid genealogist and tango dancer.

Lynette Delane

Tech Translator, Kits and Bits

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Once somebody’s in more of a palliative care situation or a chronic situation in hospital, then … it’s to communicate easily with telephone coverage now and email and Facebook and online, even Skyping and all those sorts of technology are great. People can connect easier. People don’t have to fly in from other countries to speak to their loved ones. They can stay in touch with what’s going on a little bit easier because you’ve got all that technology available to us.

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Tutorial: Splitting & merging tabs within web browsers Microsoft Edge, Mozilla Firefox and Google Chrome

Shapes and text boxes give you great control over how you lay your information out. Traditionally people will use both, they’ll create a shape to create a background and then they’ll add a text box over the top but in most cases this is overkill because they’re not actually doing anything special with it and if you’ve got lots of content you end up with lots of layers which makes it much harder to manage.

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