Welcome to the Business Bits and Bobs video series!

In this 4 part video interview, Nicolette Smith of The End of Life Care and Lynette Delane of Kits and Bits discuss the digital afterlife for you and your business.

Key takeaways from part 3:

1. Update Legacy Contacts in Facebook, Google and any other platforms with the functionality.
2. Store and update your passwords reguarly.
3. Consider your digital assets as you age – your secrets or private information and how that will be managed and by whom.

My Guest

Nicolette works as an End of Life Doula providing information, guidance and support to those who are at the end of their life. She provides compassionate care at every step of the journey, allowing those involved to feel supported, nurtured and safe.

Nicolette’s interest in the End of Life care evolved from her own personal experiences of loss and provided her with a compassionate and respectful approach to life; a personal and intimate understanding of the grieving process and the types of emotional care needed.

Transcription for: Your Digital Afterlife with Nicolette Smith of The End of Life Care [Part 3/4]

Nicolette:I was just going to say you were talking about Facebook. Facebook has been probably one of the more progressive in terms of getting legacy contacts and ability to memorialize your page. Like they're keeping up with it and giving people access, you know, creating things where your family can have access.
Nicolette:A lot quicker than probably some other programs. I think Google now you can have a legacy manager on your account. There's a lot of other things that you've got no access to.
Lynette:Yeah, for anybody watching that hasn't gone and set their legacy contact in their Facebook account, we give you permission to pause this video and go over and do that.

So it allows you to chose someone that you trust to access your Facebook profile should anything happen to you, and so for some, like for teenagers, they're I think one of the reasons that that came about, is teenagers didn't want their parents going and accessing it.
Nicolette:I have my daughter as mine, but I'm not allowed to be hers. She won't let me be hers.
Lynette:Yeah, and I understand the premise behind that, and it's one of those things, but if you haven't got that set, I think Facebook's policy is just to delete. So if somebody notifies them that you've passed, I think the policy is actually that they just delete the entire account, which means that you lose all your photos, all that history.
Nicolette:I wonder, though, if you can prove.
Lynette:Yeah maybe.
Nicolette:If you've given everything you probably would have grounds to be able to access it. I wouldn't change it. No, not when it's so easy to do. It is easy to do.
Lynette:Yeah, you can do it on your phone, even.
Nicolette:And Google as well. Do your Google legacy.
Lynette:Good point. Haven't done that one yet. Need to do that.
Nicolette:Yeah, do that one.
Lynette:I know how to do that digital will.
Lynette:Digital will. And get a digital executor.
Nicolette:Yeah, and I mean that's not legally binding at the moment, but it's worth having somebody that you trust that you can say right, this is what I want, you know? Even if it's a conversation of this is what I want you to do with my stuff and can you go through and shut everything down and this is where my passwords are.
Nicolette:Having somebody that can do that for you is really important.
Lynette:Incredibly important.
Nicolette:And if you've got secrets, then you want them to get rid of those as well.
Nicolette:But there's that other side, you know, people have lives that they don't want people to find out about, so it's worth having someone that will go in and disappear that.
Lynette:Not that we do.
Nicolette:No, but some people have interesting lives.
Lynette:Some people do.
Nicolette:And at one point so should everyone.
Lynette:Yeah, but as a family historian, please don't delete my secrets. I love finding the skeletons.
Nicolette:Oh, do you?
Lynette:Send them to another email address so that they can come out when you're gone.

And then the other thing we were talking about is there's the whole password thing, which is important but you know, in particular for those virtual only accounts.

So you know, we were saying okay, well if you pass away, most people know, or you've got a car, so therefore you registered with the Department of Transport, you know, for your license and your car.

So they can walk in there and they can deal with that, but for my Airbnb account, there's no bricks and mortar to walk into to sort that out.
Lynette:Or if you don't have that password, one you might not even know that my account exists.

And two you might not be able to do anything about it. So yeah, it's really important from that password perspective to actually make sure that all those log ins are registered somewhere.
Nicolette:Yeah. And what you've got, you know, write down. Do an inventory of it. And I guess that's where you're updating it all the time, but you know, you think rewards points, things, you know, it just goes on and on when you start looking at what you have. You know, we're not in the workshop.
Lynette:All my membership cards.
Nicolette:Yeah. So when I do it in the workshop, people are like ah, and there it goes boom and boom and boom. Because we think of the simple things, but the more you look, the more you find they are subscribed to.
Lynette:And it's only going to get worse as our population gets older and I mean, I'm not a digital native even, but I've got a lot of technology and you know as we all get older that's going to really start to impact people and they're going to have to think about things that they've had to think about.
Nicolette:Yeah. And it's shutting down all those subscriptions that come out of your bank accounts each month.

All of that, because that is your asset. It's going to come out of the estate.
Lynette:And don't assume that just canceling the credit card will stop you from being liable.
Nicolette:Oh, okay.
Lynette:No, so there are, I have heard of incidences where people have passed away and then you know, they might not have been able to keep the credit cards so they didn't send an invoice.
Lynette:So yeah, and again, depending on their terms and conditions, that debt can then be passed on.
Nicolette:Well, it would go to the estate then, yeah.
Nicolette:The estate would have to deal with it. Their estate would have to.

End of Transcription N.B. This transcription has been edited for better readability, however, the general structure is the same as the video.

Bits and Bobs an interview series for new business owners looking to avoid the pitfalls that we who have gone before have either already fallen into it and climbed out of or managed to skip over all together.
Subscribe to watch other episodes where I along with other business owners dive into some less talked about and sometimes tough subjects highlighting some of those – “I wish I had known” topics so that you can get your business going faster and easier.


Lynette embodies an intrinsic ability to save business owners money by delivering back the all-elusive “spare” time so they can use it to do what they love. She puts these principles into practice in her own business – Kits and Bits. Lynette is an avid genealogist and tango dancer.

Lynette Delane

Tech Translator, Kits and Bits

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