Welcome to the Business Bits and Bobs video series!

In this 4 part video interview, Nicolette Smith of The End of Life Care and Lynette Delane of Kits and Bits discuss the digital afterlife for you and your business.

Key Takeaways from part 2:
1. Identity theft can happen digitally, even after death.
2. Clear out and unsubscribe from things you don’t use.
3. Be careful what you post and share online – it will be the servers forever.

My Guest
Nicolette works as an End of Life Doula providing information, guidance and support to those who are at the end of their life. She provides compassionate care at every step of the journey, allowing those involved to feel supported, nurtured and safe.

Nicolette’s interest in the End of Life care evolved from her own personal experiences of loss and provided her with a compassionate and respectful approach to life; a personal and intimate understanding of the grieving process and the types of emotional care needed.

Transcription for: Your Digital Afterlife with Nicolette Smith of The End of Life Care [Part 2/4]
Nicolette:And it's scary because identity theft from deceased people online is huge apparently.
Lynette:A lot.
Nicolette:You can access and pick up, like they're probably work out that someone's died and then can grab their information.

Managing it is hard. It's worth having, you almost need a digital executor, like a whole other person, one to your normal executor to just manage your online.
Lynette:There's the whole password issue.
Nicolette:Passwords, it's good if you, people've got to know your, like my computer now has to have a password. I can't not have a password, so somebody's got to have a password to get into my computer, and I know when my dad died, my dad was way ahead of time with computers. He was very into them, but when he died, I couldn't access on his computer anything on them, so I don't know what was on there, but it just went. Thankfully, I guess in a way, I didn't need to shut, it probably wasn't to the point where we are now where we have different accounts and things that we shut down that we do need to notify people online.
Lynette:Things like Keeper or Last Pass or those online apps are brilliant, but then someone still has to have the master password.
Nicolette:Yes, that's right, to access that.
Lynette:You have to put that in your digital executor. And that's the trouble, you know? With your will and things like that, you print off a hard copy, you might put it in an envelope and bury it in the garden somewhere.
Nicolette:Oh, is that what you do?
Lynette:That's what I know some people do. In a fire safe suitcase. Or you give it to your lawyer or whatever so that he's around, but with a digital password, it's harder to do that because you quite often have to change them on a regular basis, much more often than you would have to change a will, and you sign up to new things all the time. Yeah, it's an incredible sort of thing to think about isn't it? Even your password keepers don't have a legacy contact.
Nicolette:No. To re-update, recommend people every six months do a clear out and you unsubscribe as you're not using things.
Nicolette:Yeah. I'm old school. I have a book, I don't know if I should say this publicly, that I write passwords down in, so hopefully my husband knows to go there.
Lynette:That's really what's buried in the garden isn't it?
Nicolette:Yes. It is. It's in the garden under the lemon tree. But it is. I'm always having to, and then you forget passwords and you've got to do a new one or some things ask for security that you've got to change your password. Yeah, it's crazy, crazy trying to keep up with it all.
Lynette:It's a whole other, and then that relies on that book being there.
Lynette:If it was a house fire that caused your death then that book's not going to be there next to you is it?
Nicolette:No, but then my computer will be melted anyway.
Lynette:Yeah, that's true but your online accounts won't be.
Nicolette:I think all this information, I guess the other side of it is all our information is in the cloud and it'll stay in the cloud. What happens to that in the future, and I think we're progressing so fast that we're not even really considering future possibilities.
Nicolette:My son was saying to my daughter, and there's seven years difference in between them, and when he was a teenager Facebook was just getting going. Not all the teenagers were on it, but now my daughter is of the Facebook age, and it's just really sad because your whole life is on Facebook. Think about in the future, all the politicians. They dig up dirt on them now. Look at what they're going to be able to do. Pop Facebook open, it's all there.
Lynette:People do. Lawyers, potential employers will go and scour people's Facebook profiles to see what they do. I remember even, God, years ago when Facebook was still in its infancy and there wasn't many people in Australia that were on it, but I was on. They had just released the marketplace, which is all the buy and sell groups, but it was just one big buy/sell group like Gum Tree almost.

It was very public, and I was looking for a flat mate, so I went and thought, "Well, I'll try this Facebook marketplace." When I put it on there, I got this email from a girl going, "Oh, I'd be really interested in that. I'm studying, so I'm very calm and I don't get out much, and I certainly don't party." I clicked on her profile, and her profile photo, not a photo with in her profile photo is her drinking like, "Yeah!"

No! There's that whole legacy, but in a whole different way. I say to people who are new to Facebook, it doesn't always work, but it's a good tip, I think, that try not to put anything on Facebook that you wouldn't want your mum, your child, or your boss to see.
Nicolette:You do. You have to be so careful, and that is all there. That's the thing. Those servers own our information.
Lynette:Absolutely, and there's that whole thing. Was it Snapchat? Because they disappear the photo, but that photo's still on their server.
Nicolette:Yeah, yeah. There's some really embarrassing Snapchats of me and my 14 year old.
Lynette:It might not be on your phone.
Nicolette:My 14 year old's always Snapchatting me, so I have a lot of embarrassing moments on Snapchat.
It's huge now, yeah, what it creates.

End of Transcription N.B. This transcription has been edited for better readability, however, the general structure is the same as the video.
Bits and Bobs an interview series for new business owners looking to avoid the pitfalls that we who have gone before have either already fallen into it and climbed out of or managed to skip over all together.
Subscribe to watch other episodes where I along with other business owners dive into some less talked about and sometimes tough subjects highlighting some of those – “I wish I had known” topics so that you can get your business going faster and easier.


Lynette embodies an intrinsic ability to save business owners money by delivering back the all-elusive “spare” time so they can use it to do what they love. She puts these principles into practice in her own business – Kits and Bits. Lynette is an avid genealogist and tango dancer.

Lynette Delane

Tech Translator, Kits and Bits

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